If you have a business that deals with the public, it is almost inevitable that you’ll get a negative online review at some point. To a small business owner, a highly critical review can be alarming, especially if the business is local and has a relatively small base of potential clients. If you are providing a specialized service (e.g. high-end wedding planning, special event catering, etc.) personal referrals and word-of-mouth carry much more weight than they might for a business with high volume and a varied base of customers.
Your reputation is the most precious commodity you have. Like it or not, we live in a digital world, and it is a good idea to be prepared to handle online reviews. Here are some steps to take to safeguard your good name.
Make sure your employees know that you value an open and honest approach to customer communications. Don’t fear bad reviews or let a negative comment create a disproportionate amount of distress in your company. View criticism as a chance to fix problems in a timely manner and to demonstrate a true commitment to customer care.
These articles are intended to provide general resources for the tax and accounting needs of small businesses and individuals.
Service2Client LLC is the author, but is not engaged in rendering specific legal, accounting, financial or professional advice.
Service2Client LLC makes no representation that the recommendations of Service2Client LLC will achieve any result.
The NSAD has not reviewed any of the Service2Client LLC content.
Readers are encouraged to contact their CPA regarding the topics in these articles.
Dynamic Content Powered by Service2Client.com
SEO Content Powered by DynamicPost.net